New customer
test@test.com
999999999999999
Website: no
Question: Intro

(18:02:33) Mila: Hello Vik
(18:02:35) Mila: Welcome to SiteGround.com Hosting Services! (18:02:42) Mila: How may I help you today?
(18:03:03) Vik: Hello, just wanted to know why you are so cheap? Wanted wordpress hosting
(18:04:15) Mila: I will now transfer you to one of our specialists in this field for better further assistance

This chat has been transferred to Mirko [sales]
(18:04:33) Mirko: Hello, Vik
(18:04:39) Mirko: How are you today?
(18:05:02) Vik: hello can you tell why u are ofering it in 20 dollars and wht are your regular rates?
(18:05:03) Mirko: As I understand you would like to start a new blog based on WordPress and you are looking for the most convenient billing plan, correct?
(18:05:15) Vik: yes
(18:06:09) Mirko: It will be my pleasure to assist you
(18:06:52) Mirko: We contribute in the WordPress open source project since its beginning and we have a loty of experience hosting and supporting blog websites and at the moment we have a special Christmas discount for our services
(18:07:05) Vik: ok
(18:07:09) Vik: the regular price is?
(18:07:10) Mirko: I will recommend you the annual one that comes for a total of $20.10
(18:07:24) Mirko: However if you would like to get the best value for our services I will recommend you the 3 years one that comes for $142.20 ($3.95 monthly rate) which give you 60% savings and free set up
(18:07:29) Mirko: How that sounds to you, Vik?
(18:07:42) Vik: okay but I want low budget!
(18:07:57) Vik: How many domains you host? Are you a very big comany? (18:09:46) Mirko: Isn’t it low for you?
(18:10:06) Vik: I mean 20 dollars one is fine for me!
(18:10:16) Vik: Not the 142 dollars
(18:10:39) Mirko: Sure you can go with the annual billing plan that comes for $20.10 and I will gladly assist you
(18:10:49) Mirko: here you are: https://www.siteground.com/signup.php (18:11:01) Mirko: Simply fill in the form and let me know if any questions occurred
(18:11:04) Mirko: Usually it takes just a couple of minutes, however I think it will be better for you to guide you and to give you as much information I can
(18:11:05) Vik: some more questions I have
(18:11:57) Vik: How many hits can this plan handle with a wordpress blog (all text). can it handle something like 5000 hits in a day? (18:12:44) Vik: knock..knock..
(18:13:09) Mirko: Could you elaborate?
(18:13:31) Mirko: Sure and we do not have a limitation for the hits that you can have on your blog as we offer unlimited traffic with our WordPress hosting package
(18:13:39) Vik: I mean my blog will become very popular soon. Can this plan handle 5000 hits in a day?
(18:14:03) Vik: No CPU restrictions etc.? Though it will be a 99 per cent text blog
(18:15:57) Mirko: You are welcome to start your blog with us and to make it popular as we will provide you with a plenty of room for growth and if you are ready to get started while you are with me though, it will be a pleasure to guide you through the process. (18:16:17) Vik: ok, how many wordpress blogs are you hosting? (18:18:12) Mirko: We collaborate with the WordPress open source project for a long time and we host more than 20 000 WordPress blogs on our services
(18:18:40) Mirko: We have a lot of happy customers that are using our WordPress services and you are welcome to share their experience with us
(18:18:45) Vik: great!
(18:18:50) Vik: ok, thanks.
(18:19:16) Mirko: For your convenience we will provide you with a professional installation of WordPress that will be as a bonus to our services
(18:19:29) Mirko: That is how you will be able to start managing your new online project right away
(18:19:41) Mirko: If you would like to start now, what I can do for you is to assist you with the installation of WordPress
(18:19:45) Mirko: Usually it takes just a couple of minutes, however I think it will be better for you to guide you and to give you as much information I can
(18:19:46) Vik: yes I read the set up and domain is free which is awesome!! (18:20:04) Mirko: That is correct and you can start here
https://www.siteground.com/signup.php
(18:20:17) Mirko: Simply fill in the form and let me know if any questions occurred
(18:20:37) Mirko: Right after you complete your order the account will be immediately activated and I will assist you further
(18:20:53) Vik: ok bye thanks

18:22:17 The visitor has left the chat
Best regards,

SiteGround Sales Department
sales@siteground.com

I have shifted to self-hosting from the free WordPress.com blog.

Please visit the website to check the new look and feel if you are reading this post in your feed reader or mailbox.

The internet is full of tutorials on the tremendous benefits of shifting to a self-hosted blog using the free WordPress software and…

(11:58:08 PM) Ruby Jo: has entered the chat.

(11:58:15 PM) Ruby Jo: Hello, welcome to HostGator Live Chat.

(11:58:42 PM) Vikas: My add on domain is http://vikas-gupta.in Should I make it http://www.vikas-gupta.in ? Or this is fine? I’ve low tech knowledge

(11:59:18 PM) Vikas: It is a wordpress blog

(11:59:31 PM) Ruby Jo: You mean when creating addon domain in cPanel?

(11:59:56 PM) Vikas: I mean should it be www.vikas-gupta.in ?? I don’t think it will be some problem

(12:00:09 AM) Vikas: Not cpanel issue! I am only seeking a suggestion

(12:01:03 AM) Ruby Jo: It should not matter when entering in the browser.

(12:01:21 AM) Vikas: yes that’s right

(12:01:27 AM) Vikas: www also leads to http

(12:01:29 AM) Vikas: ok thanks

(12:01:33 AM) Vikas: bye

(12:02:05 AM) Ruby Jo: No problem.

(12:02:07 AM) Ruby Jo: Is there anything else I can help you with today?

(12:02:32 AM) Vikas: no thx

(12:03:08 AM) Ruby Jo: ok

(12:03:13 AM) Ruby Jo: Thank you for using HostGator Live Chat. If you could take a minute to rate your experience with HostGator as well as my overall performance, that would help us to improve our customer service. To do that, just click the button that says Rate and Exit in the upper right hand corner. The survey takes less than a minute to fill out.

Some portions have been deleted. The Thrilling Theme issue has been discussed.

(1:32:27 AM) Ruby Jo: has entered the chat.

(1:32:32 AM) Vikas: Hello Ruby

(1:32:33 AM) Ruby Jo: Hello, welcome to HostGator Live Chat.

(1:42:38 AM) Vikas: my addon domain http://vikas-gupta.in

(1:43:39 AM) Vikas: in this site when I see it from INternet explorer the text on right top in the header is missing!! Is that a server issue? or theme problem? Earlier the polaroid pic in header was not showing and a chat guy had resolved it with a mod issue!

(1:44:01 AM) Vikas: Its’ a wordpress blog

(1:44:19 AM) Ruby Jo: Let me check

(1:44:27 AM) Vikas: ok, thanks

(1:46:39 AM) Ruby Jo: Yes you’re hitting a mod_sec rule

(1:46:55 AM) Vikas: yeah last time also and the chat guy had helped it

(1:47:03 AM) Vikas: please do something!

(1:47:09 AM) Vikas: I am low on tech knowledge

(1:47:35 AM) Ruby Jo: No it is already whitelisted

(1:47:50 AM) Vikas: ohkk, so what can be done to show that text??

(1:48:57 AM) Ruby Jo: Let me see…

(1:49:05 AM) Vikas: yes, thanks a lot

(1:49:29 AM) Ruby Jo: What is the missing text and where should it be?

(1:50:46 AM) Vikas: on the right of my photo in header; you will see it in firefox but not in Internet explorer

(1:51:35 AM) Ruby Jo: Ok, that is a browser issue.

(1:51:57 AM) Vikas: ohkk, but the theme owner’s blog has same theme and it shows in IE!

(1:52:29 AM) Vikas: See his text shows even in IE http://www.thrillingheroics.com/steal-my-blog-design-announcing-the-free-thrillingtheme-for-wordpress

(1:52:35 AM) Ruby Jo: Yes, it could be a setting on your end.

(1:53:09 AM) Ruby Jo: Here is a site that may help: http://www.longtailvideo.com/support/forum/Setup-Problems/9101/Works-in-Firefox-but-not-Internet-Explorer-6-and-7

(1:53:33 AM) Vikas: ok Ruby thanks. I was thinking it was a browser issue

(1:55:18 AM) Ruby Jo: I apologize I can’t help more with that issue – hope you can figure it out soon.

(1:55:52 AM) Vikas: ohkk, thanks. Bye. YOu still deserve 10 out of 10 ratings!

(1:57:16 AM) Ruby Jo: You are welcome and Thank you.

This functionality requires JavaScript. Please enable Javascript and try again.

Please wait for a site operator to respond …

Operator Puja has joined the chat.

Puja: Hello! Welcome to Magic Web India

Puja: What can I do for you?

vikas: hELLO PUJA

vikas: can you tell me some wordpress sites you host

vikas: You are a reseller of which company?

Puja: HiNot A Reseller Sir

Puja: Not a Reseller Sir….

vikas: ok

Puja: But We Provide Reseller Hosting also

Puja: Even Dedicated Server

vikas: Tell me some wordpress blogs you host

Puja: We Didn’t Host any WordPress Blog Except Our Own Blog….

Puja: Please Visit blogger.magicwebindia.com

Puja: All Of our Clients Are Hosted Their Websites Only

Puja: But We Provide Free WordPress Blog Sir

vikas: ok’

Puja: And Easy Installation

vikas: the 99.99 % uptime is a gurantee or not?

Puja: yes sir

Puja: Guaranteed

Puja: Actiually 100 Percent Only

Puja: But We Take 0.001 Percent on Our Hand for Hardware Replacement and Upgradation

vikas: You mean you will return money if you fail to honor your gurantee

vikas: *guarantee

Puja: Of Course Sir

vikas: Is it there written clearly on your site and TOS?

vikas: hello, hello?

Puja: yes Sir

Puja: you Can Check our TOS

vikas: give me the link to your TOS please

vikas: and tell me how many domains you are hosting?

vikas: and whether your support is 24×7 or not?

Puja: More Then 1000

Puja: yes Sir

Puja: But For Technical Support you Have to Use our Ticket System

vikas: ok

Puja: Live Chat is for Emergency

vikas: ok

vikas: How many employees your company have?

vikas: and when did you start?

Puja: 1 year Sir

Puja: We have Total 16 Employees

vikas: knock, knock!!!!!!!!

Puja: And 10 is For Technical Support Only

vikas: ok

vikas: in one year you got 1000 domains to host, impressive!!!!!!!!!

Puja: Actually We have Resellers Hosting Too

Puja: So Our Resellers Also Host Domains on Our Server

vikas: ok

vikas: In which Indian city are you based?

Puja: Agartala Sir

Puja: We Have our Branch in Chennai Too

Puja: Where R u From Sir?

vikas: Delhi

vikas: Why are you so cheap?? What is the catch?

Puja: No Catch Sir

vikas: Then why so cheap??

Puja: Every Company Can Provide such a Cheap Price Sir

Puja: But They are Making Huge Profit

Puja: We Don’t Make Lots of Profit

Puja: Thats Only the Thing

vikas: ohkk!

vikas: For how long have your servers been down in last 3 months??

Puja: Only 10 Minutes

Puja: 3Days Before

vikas: ohkk

Puja: We Upgrade Our Firewall

Puja: And Hard Disks

vikas: Do you use any external site monitoring service such as host tracker to verify that claim

Puja: No Sir

vikas: ohkk

Puja: Our All Servers are Managed By Datacenter

vikas: Can you give me the link to your TOS ; I can’t find it!

Puja: We are Getting Report Every Minute

Puja: http://www.magicwebindia.com/terms.html

Puja: Just Click The Link Sir

vikas: Thanks

vikas: Is this chat 24×7?

Please wait for a site operator to respond …

Operator Puja has joined the chat.

Puja: Hello! Welcome to Magic Web India

vikas: Hello, sorry my chat had disconnected!!

vikas: bad internet here!

Puja: Ok Sir

Puja: No Problem

Puja: We are Available on Live Chat almost 24Hour, But We don’t Tell Lie unlike Others

vikas: ohkk

Puja: But you can Get Support For 24hour Only

vikas: You look good and genuine company!

Puja: Through our Livechat

vikas: YOu mean support is 24 hours, right?

Puja: yes Sir

vikas: Can one pay by SBI debit atm card?

Puja: No Sir, We don’t Have any Facility……But you can Diposit Money To Our ICICI Bank

Puja: Or you Can Pay By PayPal or Credit Card to…

vikas: ok

vikas: Thanks a lot Puja

vikas: You can promote yourself on webhostingtalk forums and you can get a lot of business

Puja: yes Sir

Puja: We Can

Puja: But We Don’t do

Puja: Because We Specially Care of Our Customers

Puja: If your Cliens will Be satisfied, We will Get More Clients

vikas: hmm nice

Puja: I mean If our Clients Will Be Satisfied, We will Get More Client

vikas: hmm okay

vikas: hmm okay

vikas: Thanks Puja; I am leaving now

Puja: Okey Sir

Puja: But Which Plan you Decieded Sir

vikas: I will help my friend Senthil join you. I already am with a hosting company

Puja: Ok Sir

vikas: bye

Puja: Goodbye. Sir

Puja: Take Care

(4:11:35 AM) Richard Sa: has entered the chat.

(4:11:41 AM) Richard Sa: Hello, Welcome to HostGator Live Chat, My name is Richard.

(4:11:52 AM) Vikas: I sent a long question; please see it

(4:12:16 AM) Richard Sa: Sorry, it did not come through. Can you copy and paste it please?

(4:12:24 AM) Vikas: ooph, ok

(4:12:36 AM) Vikas: my primary domain is

(4:12:40 AM) Richard Sa: aOkay.

(4:12:55 AM) Vikas: I added addon domain xyz and it shows as subdomain but I read it is a cpanel issue

(4:13:05 AM) Vikas: I am low on tech knowledge so need this help

(4:13:14 AM) Richard Sa: Okay.

(4:13:19 AM) Richard Sa: An addon domain is a fully functional domain that can be created from within your control panel. Think of it as having multiple hosting packages all sharing the same control panel. You can give them email addresses, forwarders, and more the same way you do for your main domain on the account.

(4:13:19 AM) Vikas: I want to set up ftp access to xyz to set up wordpress manually on it

(4:13:23 AM) Richard Sa: Okay.

(4:13:26 AM) Richard Sa: The addon domain will appear as a totally separate domain from your primary domain. There should be no evidence that your domain is an addon domain to incoming traffic when they visit your addon domain.

(4:13:34 AM) Vikas: yes yes

(4:13:38 AM) Richard Sa: You can still create FTP accounts in cPapenl for the addon domain if you like.

(4:13:56 AM) Vikas: I have to create a new ftp right?

(4:14:05 AM) Richard Sa: No, you don’t have to.

(4:14:14 AM) Richard Sa: You can use your master cPanel user name and password for everything.

(4:14:28 AM) Vikas: then, I even downloaded the ftp config file but it does nto show in filezilla

(4:14:59 AM) Richard Sa: I’m sorry?

(4:15:05 AM) Richard Sa: You uploaded a file and it is not showing on the server?

(4:15:16 AM) Vikas: I want separate ftps for my two sites

(4:15:36 AM) Vikas: NO, I said I downloaded a ftp config reg file from cpanel but it’s not in filezilla but forget it

(4:15:52 AM) Vikas: NOw I want to set up ftp access for xyz.in

(4:15:58 AM) Richard Sa: Okay.

(4:16:37 AM) Vikas: So do i need to create new ftp to add a new site in filezilla or is it there in cpanel

(4:16:47 AM) Richard Sa: FTPS is allowed on dedicated and VPS servers only. Please submit a ticket to support@hostgator.com requesting "enable TLS for FTP".

(4:16:58 AM) Richard Sa: Just a friendly reminder.

(4:17:22 AM) Richard Sa: If you want to create a separate FTP user name and password for a specific domain you can do so in cPanel under FTP Accounts.

(4:17:31 AM) Vikas: NO i used FTPs as plural I do not mean FTPS

(4:17:38 AM) Richard Sa: oh okay.

(4:17:55 AM) Richard Sa: Well, yes you can create an FTP Account in cPanel.

(4:18:04 AM) Richard Sa: Please review the following support link. This should help answer your question. http://support.hostgator.com/articles/ftp/how-to-create-an-ftp-account

(4:18:13 AM) Vikas: So what will be my ftp user adn password for xyz.in? The one that I will create? right?

(4:18:33 AM) Vikas: If I do not create one, then the two will be on same ftp??

(4:19:40 AM) Richard Sa: Okay.

(4:19:59 AM) Richard Sa: If you do not create a different one, you use the original cPanel user name and password to access it.

(4:20:20 AM) Vikas: They say one should create different ftp for each account

(4:20:30 AM) Richard Sa: If you want to, sure.

(4:20:35 AM) Vikas: ok

(4:20:37 AM) Richard Sa: Log into the main cPanel link we emailed you in your welcome email.

(4:20:38 AM) Vikas: NOw tell me this

(4:20:42 AM) Richard Sa: You can create from there.

(4:20:43 AM) Richard Sa: Yes?

(4:20:58 AM) Vikas: xyz is a subfolder in the public_html folder of my main account

(4:21:11 AM) Richard Sa: Okay.

(4:21:34 AM) Vikas: Now where will I install wordpress in xyz because xyz does not have a public_html folder in it where wordpress should be installed!!

(4:21:52 AM) Richard Sa: You would install it to /public_html/xyz .in

(4:22:00 AM) Richard Sa: That would be the proper path for an ADDON domain.

(4:22:06 AM) Vikas: ohkk

(4:22:41 AM) Richard Sa: Is there anything else I can help you with today?

(4:24:38 AM) Richard Sa: If you use the master cPanel user name and password to access FTP it will access all folders, that would be the easiest way.

(4:24:58 AM) Vikas: ohkk,

(4:25:10 AM) Vikas: thanks . I am low on tech knowledge presently

(4:25:19 AM) Vikas: You can leave now

(4:25:41 AM) Richard Sa: Okay, great.

(4:25:42 AM) Richard Sa: Thank you for being so patient.

(4:25:43 AM) Richard Sa: Have a great day.

I think it is a good thing to add the more tag. When the posts are long the home page takes a long time in loading. See the scrollbar on the right of your home page; you will find that it is very small meaning you have a big page! Go to Onecoolsite and you will find she has set only 3 posts on home page! Why? So that your site takes a small time in loading which is a good thing.
I think you should use the more tag on all posts hereafter and set home page to show 6 or 7 or 8 posts (your present no. is 12 which is more than a decent no.). You see your readers may be mostly coming through RSS feed or Google search. They will not see the more tag because the permalink of a post does not show more tag but shows the full post. Only those who come to your home page will see the more tag. So my advice is to use the more tag.
Two more things that you can do is to use Windows Live writer; it will be a wonderful experience (WP editor is slow and sluggish; adding images etc. is so easy with live writer). It is a must have application. I even ve a post praising it on my blog. Also, give a different link colour from Vigilance customisation options; usually blue is fine as Google uses it. Your posts and links have the same colour presently.

1. Can I add an addon domain before making name server changes? I will change the nameservers two days later for my blog which I want to shift to HG servers  but want to add it now only. The support document says I may not so I am confused. Also can I install wordpress on it even before DNS has propagated?

2. My main wordpress blog which I will shift to HG is rather big. I have read that I can change the size limit from php.ini file. So will this do or will I have to contact support/chat while shifting.
Thanks.

Quick reply from staff

You can add your add on domain before nameservers changes and
install wordpress, but it will only show your pages properly (wordpress pages),
after you change nameservers since the database creates links referring
to your domain name.
Your second question about changing size limit really depends on what
php variable you want to change.
PHP has been configured to use the following settings on our servers (cannot be changed), to avoid
server overloads.
safe mode = off
enable_dl = Off
memory_limit = 64M MAXIMUM
max_execution_time = 30 seconds MAXIMUM
post_max_size = 64M MAXIMUM
upload_max_filesize = 64M MAXIMUM
max_input_time = 60
default_socket_timeout = 60
other than that you may change variables using a ezconfig php.ini icon in the cpanel.
Also aside from moving your blog files to your server via ftp,
you can upload the mysql backup and request us to import it to a database
you create in the cpanel for your blog, since using phpmyadmin tends to timeout.
You may reply if you have any additional questions.
Regards,
Andre S.
Hostgator LLC.
Toll Free : 1-866-96-GATOR (42867)
Local : 1-713-574-5287

 

My response to it:

Thanks Andre for the quick reply. Really glad because on last two occasions there was a long queue for ticket response.
I am on free wordpress.com and will shift to HG so there is no mysql backup etc (its not self hosted yet; its on free wordpress servers). I can handle the shifting I think and will bug you if I can’t.
PHP max file size limit of 64M is quite enough. This is what I wanted to know.
Thanks again. Feel free to close this ticket now.

Any ideas on using all in one seo plugin? I’m unable to configure options begining from teh post title option adn below!

Cant get what you mean?But, I can help with All in one seo pack

Leave it as such. Thats good enough. You can understand its the syntax. %post title % will be replaced by the title for you post. All the other options are similar. The bottom part is for more specific things. If you have some pages already set title and other things, you can exclude it here so that this plugin does not affect their title format.

I got it.

If I have one post published already then are you saying that I should exclude it from the options? Does that mean if someone has 100 posts already before installing this plugin one will need to exclude all those 100 posts??!!

No need if you just skip it. Let it affect all the pages. Inface the syntax given is the SEO friendly one

I hope it does not change the url. For example if someone has 100 posts many of which may be linked to many posts on net then it will return 404 error! So I think it does not tamper the url.

Hey I dont say anything as URL. I mentioned only titles. Changing Titles doesn’t affecct the URL at all

yes, I also read it in the explanation. Thanks. you are an SEO guy!

Please find your photo attached herewith. You may forward it to others in the photo.

Raghib Akhtar, Manish Kumar, JNU Students, Diwali 2008

VIKAS